VA Mid-Atlantic Health Care Network
Reporting Safety or Quality Issues
You have the right to present concerns pertaining to patient care and safety at all VISN 6 Health Care Network locations including Outpatient Clinics. These concerns should be directed to the Manager of the Service or Department that is providing care, the patient advocate or the facility director. If you are unsure of whom to contact, any employee can direct you to the appropriate supervisor.
Should it appear that your concerns can’t be resolved at the local facility, you should contact VISN 6 at:
VISN Network Office (10N6)
300 W. Morgan St., Ste. 700
Durham, NC 27701
Phone: (919) 956-5541
If at any time you feel that hospital management has not addressed or resolved the concern, you may contact the Joint Commission at the following address:
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Or by calling (800) 994-6610 or on line at http://jcwebnoc.jcaho.org/QMSInternet/IncidentEntry.aspx
The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided.
The Joint Commission
If you have a safety or quality of care concern which has been unresolved through hospital management, employees and patients have the right to contact The Joint Commission by dialing 1-800-994-6610 or email firstname.lastname@example.org. Disciplinary action may not be taken against any employee or patient who reports a safety or quality concern to The Joint Commission.